Shipping policy

At Skin 65, we are committed to providing fast, reliable, and secure delivery, ensuring our customers receive their products as quickly as possible.

UK Delivery

England & Wales:

  • Orders placed before 12 PM (noon), Monday to Friday, qualify for next-business-day delivery.
  • Orders are shipped using DPD Next Day Delivery or Royal Mail Tracked & Signed 24-hour service, depending on the most appropriate method.
  • Orders placed after 12 PM (noon) on Friday will be dispatched on Monday for delivery from Tuesday onwards.

Scotland & Northern Ireland:

  • Orders placed before 12 PM (noon), Monday to Friday, qualify for next-business-day delivery.
  • Orders are shipped using DPD Next Day Delivery or Royal Mail Tracked & Signed 24-hour service, depending on the most appropriate method.
  • Orders placed after 12 PM (noon) on Friday will be dispatched on Monday for delivery from Tuesday onwards.

Important Notice

At Skin65, we offer Next Working Day Delivery within the UK (Monday–Friday) on orders dispatched on time.
Please read the following carefully:
Once your parcel has been dispatched, you will receive tracking details via email.
  • If your parcel does not arrive by the promised delivery date, please contact us immediately.
  • You must notify us of any missing parcel within 10 days of the dispatch date.
  • We can only raise a courier investigation if we are informed within this 10-day timeframe.
  • After 10 days from dispatch, courier investigations may no longer be accepted.
In such cases, we reserve the right to decline compensation for lost or missing parcels.
We strongly advise all customers to:
  • Monitor tracking updates regularly.
  • Check with neighbours and any designated safe places.
Contact us promptly if anything appears unusual.
If you have any delivery concerns, please email us at info@skin65.co.uk and include your order number so we can assist you as quickly as possible.
Thank you for your understanding.


Additional Information

  • Tracking details are provided as soon as the shipping label is generated.
  • While both services aim for next-day delivery, delays can occasionally occur, and orders may take up to 2-3 working days, depending on courier operations.
  • Once an order has been dispatched, delivery times are managed by the courier service, and customers can track their parcel directly for updates.
  • Public holidays may affect dispatch and delivery times.

For any questions regarding your delivery, please contact our customer support team.