If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our store.
Items MUST be returned in saleable condition: unopened with all packaging/hygiene seals in tact.
If for any reason you're dissatisfied with your purchase, we will happily offer a refund on all products returned to us within 28 days of your purchase, provided they are returned in their original packaging, in an unopened and unused condition.
If your order has qualified for a free gift, the free gift must also be returned before your refund can be processed.
Please be aware that due to EU hygiene regulations we are unable to offer a refund, replacement or exchange on items returned in non-saleable condition.
To process a return, please follow these simple steps:
Complete a returns request form (included in your original packaging or by downloading and printing this form).
Mail your return to:
Skin Science Clinic, 65 Connaught Street, London W2 2AE
Skin Science Clinic does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Depending on the shipping method and carrier selected, your return package may take several days to reach us.